Dar Al Jawahir Return Policy:

1. Return Eligibility:

  • Gemstones must be returned within 30 days from the date of purchase.
  • The gemstone must be in its original, undamaged condition.
  • Proof of purchase, such as the order number or receipt, is required for all returns.

2. Non-Returnable Items:

  • Customized or personalized gemstones.
  • Gemstones that have been damaged or altered by the customer.

3. Return Process:

  • Contact our customer service team at return@daraljawahir.com to initiate the return process.
  • Clearly state the reason for the return and provide your order number.
  • Await instructions from our customer service team on how to return the item.

4. Packaging:

  • Ensure the gemstone is securely packaged to prevent any damage during the return shipping.
  • Include all original packaging, certificates, and documentation that came with the gemstone.

5. Shipping Costs:

  • Customers are responsible for the cost of return shipping.
  • Original shipping costs are non-refundable.

6. Inspection and Processing:

  • Once the returned gemstone is received, it will be inspected for any damage or signs of wear.
  • Refunds will be processed within 15 business days after the inspection is complete.

7. Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • If the return is approved, the refund will include the cost of the gemstone minus any applicable restocking fees.

8. Restocking Fees:

  • A restocking fee of 10% may be applied to returns, especially for items that require additional handling or customization.

9. Damaged or Defective Items:

  • If you receive a damaged or defective gemstone, please contact us immediately with photos of the item.
  • We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection.

10. Exchange Policy:

  • We currently do not offer direct exchanges. Customers can return the original item and place a new order for the desired item.

11. Contact Information:

  • For any questions or concerns regarding the return process, please contact our customer service team at return@daraljawahir.com or 03464010463.

Note: This return policy is subject to change without notice. Customers are encouraged to review the return policy periodically for any updates or modifications.